// refund.and.return.policy · last updated 30 apr 2026

Refund & Return Policy

Code-Killa offers digital learning content and online courses. This page explains exactly when and how you can request a refund, in compliance with Razorpay merchant guidelines and the Indian Consumer Protection Act, 2019.

// 01 · scope

1. Scope

This policy covers all paid digital products on the Code-Killa platform — currently the Pro Subscription (₹499 / 6 months · ₹999 / 1 year) and the Tyvis Course (₹9,999).

Because the products are 100% digital, there is no physical shipping or physical-goods return process.

// 02 · refund.window

2. Refund Window

▸Pro Subscription (₹499 / 6 months · ₹999 / 1 year): full refund within 7 days of purchase, no questions asked.
▸Tyvis Course (₹9,999): full refund within 7 days of purchase, provided you have completed less than 25% of the course content.
▸After the 7-day window, refunds are not available because access has already been granted and content delivered.

// 03 · how.to.request.a.refund

3. How to Request a Refund

▸Email codekillaindia@gmail.com from the same email used for the purchase.
▸Subject line: "Refund Request — Order #<your-order-id>".
▸Include the order ID (visible in your account → Subscription page) and a brief reason.
▸We respond within 2 business days and process eligible refunds within 5–7 business days.

// 04 · how.the.money.reaches.you

4. How the Money Reaches You

Refunds are processed back to the original payment method (card, UPI, net-banking, or wallet) via Razorpay / Stripe.

Banks typically reflect the credit in 5–10 business days. Code-Killa does not control timelines once the refund is initiated by the payment processor.

// 05 · non.refundable.items

5. Non-Refundable Items

▸Issued certificates of completion (because the value has already been delivered).
▸Subscriptions where the 7-day window has elapsed.
▸Tyvis course where lesson progress exceeds 25% — partial refunds are not offered.
▸Custom 1:1 mentoring slots that have already been delivered.

// 06 · cancellations.before.access

6. Cancellations Before Access

If you change your mind before any course content has been accessed, write to us immediately and we will issue a 100% refund regardless of the standard window.

// 07 · chargebacks

7. Chargebacks

Please contact us before raising a chargeback with your bank. Most cases are resolved faster via email. Disputed transactions raised without prior contact may result in account suspension while we investigate.

// 08 · contact

8. Contact

Refund / billing questions: codekillaindia@gmail.com

Owner contact: Rahul Chaudhary, Code-Killa, India.

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